Support :

 

Enquiry :

Stay connected with us 24x7 on the phone and email given below.

Call :8884422335   | 8884422336

Email :support@settlemetal.com

Also, do check our FAQ's and if your doubts aren't cleared feel free to contact us anytime.

SettleMetal :

SettleMetal started with an idea of offering users with dependable technical support and quality repair services in consumer electronics .This service is given by a team of trained and certified technicians, serving customers online and at their doorstep. Our product www.Settlemetal.com helps people to book their faulty gadgets for repair with minimal effort through our website and through our App you can diagnose the faults in your mobile so no one can cheat you ever.

Privacy Policy :

These terms and conditions (Service-User terms) apply on the usage of our website www.SettleMetal.com (the "Website"),as well as to all information, recommendations and/or services provided to you through the Website or through the Customer Care (The CC) centralised  phone number 8884422335|8884422336. The term 'YOU' refers to the user of our services through Website, and the CC.

This Privacy Policy sets out SettleMetal policy with respect to information, including in particular information which identifies you personally and other information that is collected from visitors and users of the Services.

Please read the privacy policy so that you understand the treatment of your information by us. By using any of our Services, you confirm that you have read, understood and agree to this privacy policy and the terms & condition. If you do not agree to this policy, please do not use any of the Services. If you have any queries, please email us at support@settlemetal.com

We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Services or use certain Services. By voluntarily providing us with Personal Data, you are consenting to our use of it in connection with the Services and in accordance with this Privacy Policy. When you interact with SettleMetal through the Services, we receive and store certain information which does not identify you personally. Such information is collected passively using various technologies. This includes:

Technical or other details about any device which you use to access the Services, including: Internet and/or network connection; your Media Access Control (MAC); any device Unique Device Identifier (UDID) or equivalent; your operating system, browser type or other software; your hardware or mobile device details (including your mobile device type and number and mobile carrier details), if applicable; or other technical details. This is technical data about our users and their actions and patterns, which we do not believe identifies any individual. SettleMetal may store such information itself or such information may be included in databases owned and maintained by SettleMetals’ employees.The Services may use such information and pool it with other information on an anonymised and generalised basis to track, for example, the total number of users of our Services, the number of visitors to each page of our Site and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.

SettleMetal uses your information in following ways:

           To implement and monitor any SettleMetal booking which you make using our services.

           To share your Personal Data with SettleMetal employees in order to carry out your booking using our services.

           To provide you with information, products or services that you request from us or which we feel may interest you.

           To notify you about changes to our Services

This Privacy Policy applies only to settlemetal.com. The Services may contain links to other web sites not operated or controlled by SettleMetal (the "Third Party Sites"). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that SettleMetal endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

SettleMetal takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free; any transmission is at your own risk. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to SettleMetal via Internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The Services may change from time to time. As a result, at times it may be necessary for SettleMetal to make changes to this Privacy Policy. Therefore, we may update this privacy policy from time to time (for example, to reflect changes in our business or the law). Any changes we may make will be posted on this page and we will highlight to you any material changes which we make.. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the revised terms.

 

SettleMetal Warranty :

         SettleMetal provides a service warranty of 3 months from the time device has been delivered.

         The warranty only covers the issues/components which were fixed by SettleMetal. Any other issues with other components not serviced by SettleMetal will not be covered under warranty.

         Warranty doesn’t cover any breakage/damage caused by external environment after a device has been delivered.

         Repairs of liquid damage or water damage devices do not carry any warranty.

 

 

Warranty Conditions :

Any device is liable for warranty only if it is in the time period of 90 days from the time device has been repaired and delivered.

Warranty is covered only for the services fixed by SettleMetal and does not cover any damage caused by external environment, liquid damage or physical damage.

 

Cancellation and Return Policy :

 

You have the freedom to cancel the order till the time the phone is physically picked up- no fee will be taken.

 For orders if you change your mind later(after device has been picked) you can still cancel the repair but  we take amount of 249 Rs as convenience charge. SettleMetal will not be liable if the device is not collected back by the customer within 7 days of shipping from the service center.

 

Shipping Policy :

 

After you confirm your booking, it is our responsibility to pick, repair and deliver your device. We provide free pick up and drop service. Our executive will pick up your device at a time convenient to you. It is brought to our repair center and post repair delivered back to you. In most cases this is within 24 hours .